Support

It is almost certainly behind another window. The tree floats on your desktop, and unless you pin it, other windows can cover it.

Open Settings and turn on the option to keep the tree above other windows. If you still can’t see it, check the countdown in the menu bar at the top of the screen — if that’s there, the app is running and the tree is just hidden behind something.

Settings lets you count to either the 24th or the 25th of December, whichever your family celebrates on, or turn the countdown off and just keep the tree.

Settings has controls for the star, the lights and their speed, the baubles, and a choice between two trees — a modern one and a classic drawn in tribute to X-MasTree from the nineties.

Drag the tree to move it, and drag its edge to resize. It keeps its proportions as it scales, so it can’t be squashed out of shape.

macOS 12 or later. The current version is 1.3.3, and it is free.

They’re coming this winter. There’s nothing to download yet — the Mac app is the only version available today.

Quit Christmas Tree, then drag it from your Applications folder to the Trash. It leaves nothing running behind it.

Email the address above. It helps enormously if you can say which version of macOS you’re on, which version of Christmas Tree, and what you did just before it went wrong — even roughly.

Don’t worry about writing it up formally. A sentence and a screenshot is usually plenty.